Refund policy

Return period.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@eibachshop.co.uk. Please note that returns will need to be sent to the following address: Eibach UK, 25 Swannington Road, Broughton Astley, Leicestershire, LE9 6TU

If your return is accepted. We will send you the instructions via email on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

ALL RETURNS NEED TO BE SENT WITH THE EIBACH RETURNS FORM DOWNLOAD LINK

Cancellation Fee

All Cancellations without the receival of goods need to be notified by email.

Once received the team will cancel the order and process the refund.

Please note: On all cancelled orders because of the items no longer being wanted will incur a 2.5% cancellation charge.

This charge does not apply to cancellations when the items were:

• Unknowingly out of stock.
• Warranty refund.

This Charges does apply on cancellations:

• The items are no longer wanted.
• Ordered incorrectly and do not want the correct parts.

Re-stocking and re-packaging fee

A ‘re-stocking’ charge of 2.5% will made to cover to the costs of administration and labour in ‘re-stocking’ of goods, we will remove this amount from the refund when it is processed. The ‘re-stocking’ fee is charged on everything other then Eibach Shop made an error.

In addition to the administration charge there is also a ‘re-boxing’ charge of £10.00+VAT for products returned to us with a damaged box, this includes tape and labels straight onto the box, a simple way to avoid this is to protect the box with packaging or place itself in a shipping box.

You can always contact us for any return question at sales@eibachshop.co.uk

Damage and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

 In some cases, some Eibach products are a special order which makes them non-returnable or cancellable, if this is such an item we will inform you at the time of order or before delivery is made.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.

We do not accept returns on items that have been fitted, damaged or used.

Not happy with the product?
If you have fitted and installed the products and are not happy with them, for example the ride height then please do contact us, although there is no return on fitted products, we will do our best to ensure the correct components have been supplied or suggest fitting notes.

• please note all lowering amounts are approximate and is not a reason for return.

For any question on lowering amount please fill out the Eibach ride height check sheet found HERE

European Union 14 day cooling off period
Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@eibachshop.co.uk.

Additional Charges

Eibach Shop is not responsible for any additional costs as a result of a faulty product, unless prior consent is given in writing. We will not be held responsible for any fitting or garage costs incurred by the customer on goods supplied. If goods have been incorrectly supplied it is your responsibility to notify us of this prior to fitting stage.